Communication:

The best way to get in touch is to email ThePilatesMethodDelmar@gmail.com.

We do not have a phoneline associated with the studio. We do this to help keep our costs competitive, to eliminate spam and sales calls, and to decrease distractions during classes.

Studio Safety

1. An introductory session is strongly recommended for all clients who are new to Pilates. Learn more about our private/semi-private classes.

1. If you choose to register for a group class without previous experience, you do so at your own risk. Instructors may not be able to accommodate your needs on the equipment as they must be able to maintain a reasonable class pace for regular attendees.

1. You are registering for group classes at your own risk and must be able to operate apparatus for your own safety and for the safety of all guests.

Studio Etiquette

Cell Phones & Devices:

1. Please silence all cell phones including alarms and alerts before entering the studio floor. Notifications are extremely disruptive to our guests and instructors.

Clothing:

1. Grippy Socks are strongly encouraged for all classes.
2. Avoid overly loose clothing so that instructors can observe your form and movement.
3. Appropriate shorts/pants/leggings should be worn for modesty during leg exercises.

Hygiene:

1. Guests are expected to wipe down equipment/props with the cleaning supplies provided at the studio at the end of each class.

1. If guests are experiencing symptoms of illness, we request that they refrain from entering the studio until they are 24 hours symptom free.

Cancellation Policy

At times we may need to unexpectedly cancel a class due to participant count, illness or weather concerns. If you are registered for a canceled class, you will be refunded/credited for the class.

For group & private classes, a late cancellation (within 24 hours of the class time) will result in a full charge of that class. No one enjoys this, but as a small business, we must enforce this policy.

To avoid a charge, classes must be canceled 24 hours ahead of the scheduled class time. You can cancel via your Vagaro account. Unfortunately emails, texts or phone calls to cancel your class may not always be honored if the message is left outside of business hours. Guests must be able to manage their classes independently by using the Vagaro app.

For workshops and multi-week series, classes are paid in-full at the beginning of each workshop/series. No refunds or credits will be issued after the start of the series. Cancellations must be made 48 hours ahead of series start.